Maintain product quality and supply to guarantee the mine productivity

  • Customer : Marung Development Services |
  • Pain point : Maintain quality |
  • Market segment : Open-Pit |
  • Solution : Devex® & LP Primadet® detonators |
  • Location : Botswana |
Situation

Quality and shortages generating financial losses

Our customer, Marung Development Services, provides blasting services to the mine Karowe Diamond Mine, extracting kimberlite and diamond. We supply them with Devex®, a bulk explosive and LP Primadet® detonators. Our partnership was threatened due to:

  • The higher viscosity of Devex®, affecting its usability.
    The shortages of LP Primadet® detonators, resulting in missed blasts and project delays.


We needed to address quickly these issues to guarantee the operation’s productivity and keep our reputation as a reliable supplier.

Challenge

Guarantee the quality and the supply of our products to meet our customer objectives.

Customer Testimonial

We are thrilled with the remarkable turnaround in our relationship with Enaex. Their commitment to addressing our concerns and providing reliable solutions has been outstanding.

The decrease in complaints and increased demand for their products speak volumes about the trust they’ve regained in our eyes. The timely supply of the LP Primadet® of our order was a lifesaver, considering the potential production disruptions in our underground operations.

Enaex’s dedication to helping us achieve 90% of our monthly production target has been invaluable. Their demonstrated reliability has undoubtedly strengthened our partnership with Marung Development Services, and we look forward to a brighter future with them.

Solution

In-depth investigation to identify the core of the issue

Key features
Results

Rebuilding trust and forging stronger partnerships

The complaints about Devex® decreased while the demand increased which was a clear indication that our customer regained trust in our products.

Regarding our stock situation, we were fortunate to receive a portion of our order from another customer who had requested a later delivery date, amounting to approximately 75% of our total order. This stock proved sufficient to sustain us for several months, especially considering that production interruptions in underground operations can last for weeks while dewatering the working areas.

The mine successfully restored its productivity and achieved 100% of its monthly target, which equates to 10 blasts per shaft.

Stronger Bonds

By demonstrating that we could be a reliable supplier we have built stronger bonds with Marung Development Services. We actively collaborated with them to develop and implement customized and effective solutions to face their challenges. Now, our partnership is stronger as the demand of products is higher.